ITIL ® Foundation Package (Course & Certification)

Course information
Price: € 1,799.00 Excl. VAT
Day(s): 4
Course Code: ILFN
GTC: 24 Incl. VAT

Overview

Nederlands:

Goed functionerende informatiesystemen zijn essentieel voor de bedrijfsvoering van organisaties. ITIL ® (IT Infrastructure Library) is een methode voor het inrichten van processen voor service management, die kan worden ingezet om de IT-dienstverlening van een organisatie te professionaliseren. Deze methode is gebaseerd op 'best practices'. Tijdens de cursus ITIL ® Foundation leert de deelnemer onder andere de basisbegrippen van ITIL ® en het belang van IT-infrastructuur en IT-dienstverlening voor organisaties.

Engels:

Learn about process improvements, benefits, and challenges of ITIL ®, and get your ITIL ® Foundation certification. In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations.Upon completing this course, you'll be well positioned to successfully complete the associated ITIL ® exam required for entry into the future ITIL ® intermediate-level training courses.

ITIL ® covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL ® Foundation exam will be offered on the last day of class.

Pre-Requisites

Familiarity with IT terminology and IT-related work experience are recommended.

Content

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL ® Introduction

  • Good practices
  • Ease ITIL ® adoption
  • ITIL ® qualification scheme, bodies, and certifications

3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

8. Exam-Taking Tips

  • Important techniques to help you pass your exam

9. Exam Review

10. Exam

Objectives

What You'll Learn
  • Key concepts of ITIL ®
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL ® to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Be prepared for the ITIL ® Foundation Certificate exam

Target Audience

Nederlands:

Professionals die betrokken zijn met het beheer, de organisatie en de optimalisatie van de activiteiten van de processen in een IT serviceorganisatie. De doelgroep bestaat uit iedereen die hun IT Service Management vaardigheden naar de nieuwste inzichten willen ontwikkelen.

Engels:

Anyone seeking ITIL ® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Certification

This course prepares for the 'ITIL ® Foundation' certification.

Follow on Courses

All course dates
Date & Location Language Ver Delivery Method
August
30 Aug - 01 Sep, 2017 RUEIL ATHENEE Public Classroom
September
Guaranteed Event Late Availability 04 Sep - 06 Sep, 2017 LYON PART DIEU Public Classroom
Guaranteed Event 04 Sep - 06 Sep, 2017 Zoetermeer (Centrum West 21) Public Classroom
Guaranteed Event 04 Sep - 06 Sep, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
Guaranteed Event Late Availability 04 Sep - 06 Sep, 2017 LILLE EURATECHNOLOGIE Public Classroom
Late Availability 06 Sep - 08 Sep, 2017 RUEIL ATHENEE Public Classroom
Guaranteed Event 11 Sep - 13 Sep, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
Guaranteed Event 18 Sep - 21 Sep, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
18 Sep - 20 Sep, 2017 RUEIL VICTOR HUGO Public Classroom
Guaranteed Event 20 Sep - 22 Sep, 2017
Houten (Joinn - Onderdoor 5)
Public Classroom
20 Sep - 22 Sep, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
Guaranteed Event 25 Sep - 27 Sep, 2017 Zwolle (Grote Voort 291) Public Classroom
October
02 Oct - 04 Oct, 2017 Zoetermeer (Centrum West 21) Public Classroom
02 Oct - 04 Oct, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
02 Oct - 04 Oct, 2017 RUEIL ATHENEE Public Classroom
09 Oct - 12 Oct, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
11 Oct - 13 Oct, 2017 LYON PART DIEU Public Classroom
11 Oct - 13 Oct, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
11 Oct - 13 Oct, 2017 Eindhoven (Evoluon Noord Brabantlaan 1) Public Classroom
11 Oct - 13 Oct, 2017 Maastricht (Forum 100) Public Classroom
11 Oct - 13 Oct, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
16 Oct - 19 Oct, 2017 Brussel City Centre (Avenue Louise 65) Public Classroom
16 Oct - 18 Oct, 2017 RUEIL ATHENEE Public Classroom
23 Oct - 25 Oct, 2017 Zwolle (Grote Voort 291) Public Classroom
23 Oct - 25 Oct, 2017 Groningen (Helperpark 296) Public Classroom
30 Oct - 01 Nov, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
November
08 Nov - 10 Nov, 2017 LYON PART DIEU Public Classroom
08 Nov - 10 Nov, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
08 Nov - 10 Nov, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
08 Nov - 10 Nov, 2017 RUEIL ATHENEE Public Classroom
13 Nov - 15 Nov, 2017 LILLE EURATECHNOLOGIE Public Classroom
13 Nov - 15 Nov, 2017 RUEIL ATHENEE Public Classroom
20 Nov - 23 Nov, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
20 Nov - 22 Nov, 2017 Groningen (Helperpark 296) Public Classroom
20 Nov - 22 Nov, 2017 Zwolle (Grote Voort 291) Public Classroom
20 Nov - 22 Nov, 2017 Eindhoven (Evoluon Noord Brabantlaan 1) Public Classroom
20 Nov - 22 Nov, 2017 Maastricht (Forum 100) Public Classroom
20 Nov - 22 Nov, 2017 RUEIL ATHENEE Public Classroom
29 Nov - 01 Dec, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
December
04 Dec - 06 Dec, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
04 Dec - 06 Dec, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
06 Dec - 08 Dec, 2017 LYON PART DIEU Public Classroom
11 Dec - 14 Dec, 2017 Brussel City Centre (Avenue Louise 65) Public Classroom
11 Dec - 13 Dec, 2017 Zoetermeer (Centrum West 21) Public Classroom
11 Dec - 13 Dec, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
11 Dec - 13 Dec, 2017 RUEIL ATHENEE Public Classroom
18 Dec - 20 Dec, 2017 Zwolle (Grote Voort 291) Public Classroom
18 Dec - 20 Dec, 2017 Drachten (Amperelaan 1c) Public Classroom
20 Dec - 22 Dec, 2017 RUEIL ATHENEE Public Classroom
27 Dec - 29 Dec, 2017 RUEIL ATHENEE Public Classroom
January
03 Jan - 05 Jan, 2018 RUEIL ATHENEE Public Classroom
08 Jan - 11 Jan, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
08 Jan - 10 Jan, 2018 RUEIL ATHENEE Public Classroom
15 Jan - 17 Jan, 2018 LYON PART DIEU Public Classroom
15 Jan - 17 Jan, 2018 Amsterdam (Kingsfordweg 43) Public Classroom
15 Jan - 17 Jan, 2018 Drachten (Amperelaan 1c) Public Classroom
15 Jan - 17 Jan, 2018 Zwolle (Grote Voort 291) Public Classroom
22 Jan - 24 Jan, 2018 LILLE EURATECHNOLOGIE Public Classroom
22 Jan - 24 Jan, 2018 RUEIL ATHENEE Public Classroom
24 Jan - 26 Jan, 2018 Rotterdam (Barbizonlaan 25) Public Classroom
24 Jan - 26 Jan, 2018 Zoetermeer (Centrum West 21) Public Classroom
29 Jan - 01 Feb, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
29 Jan - 31 Jan, 2018 Maastricht (Forum 100) Public Classroom
29 Jan - 31 Jan, 2018 Apeldoorn (Soerenseweg 73) Public Classroom
February
05 Feb - 08 Feb, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
05 Feb - 07 Feb, 2018 RUEIL ATHENEE Public Classroom
12 Feb - 14 Feb, 2018 LYON PART DIEU Public Classroom
12 Feb - 14 Feb, 2018 RUEIL ATHENEE Public Classroom
13 Feb - 16 Feb, 2018 Brussel City Centre (Avenue Louise 65) Public Classroom
19 Feb - 21 Feb, 2018 Zwolle (Grote Voort 291) Public Classroom
19 Feb - 21 Feb, 2018 Amsterdam (Kingsfordweg 43) Public Classroom
19 Feb - 21 Feb, 2018 Groningen (Helperpark 296) Public Classroom
26 Feb - 01 Mar, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
26 Feb - 28 Feb, 2018 RUEIL ATHENEE Public Classroom
March
05 Mar - 07 Mar, 2018 RUEIL ATHENEE Public Classroom
12 Mar - 14 Mar, 2018 LYON PART DIEU Public Classroom
12 Mar - 14 Mar, 2018 RUEIL ATHENEE Public Classroom
13 Mar - 16 Mar, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
26 Mar - 29 Mar, 2018
Gent - Regus (Gaston Crommenlaan 4)
Public Classroom
26 Mar - 28 Mar, 2018 Drachten (Amperelaan 1c) Public Classroom
26 Mar - 28 Mar, 2018 RUEIL ATHENEE Public Classroom
April
03 Apr - 05 Apr, 2018 Apeldoorn (Soerenseweg 73) Public Classroom
04 Apr - 06 Apr, 2018 LYON PART DIEU Public Classroom
04 Apr - 06 Apr, 2018 RUEIL ATHENEE Public Classroom
09 Apr - 11 Apr, 2018 RUEIL ATHENEE Public Classroom
11 Apr - 13 Apr, 2018 Nieuwegein (Iepenhoeve 5) Public Classroom
16 Apr - 19 Apr, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
16 Apr - 18 Apr, 2018 Rotterdam (Barbizonlaan 25) Public Classroom
16 Apr - 18 Apr, 2018 LILLE EURATECHNOLOGIE Public Classroom
23 Apr - 25 Apr, 2018 RUEIL ATHENEE Public Classroom
30 Apr - 03 May, 2018 Brussel City Centre (Avenue Louise 65) Public Classroom
May
02 May - 04 May, 2018 LYON PART DIEU Public Classroom
02 May - 04 May, 2018 RUEIL ATHENEE Public Classroom
07 May - 09 May, 2018 Groningen (Helperpark 296) Public Classroom
07 May - 09 May, 2018 Zwolle (Grote Voort 291) Public Classroom
14 May - 17 May, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
14 May - 16 May, 2018 RUEIL ATHENEE Public Classroom
22 May - 24 May, 2018 Amsterdam (Kingsfordweg 43) Public Classroom
22 May - 24 May, 2018 Drachten (Amperelaan 1c) Public Classroom
23 May - 25 May, 2018 Zwolle (Grote Voort 291) Public Classroom
28 May - 31 May, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
28 May - 30 May, 2018 Zoetermeer (Centrum West 21) Public Classroom
28 May - 30 May, 2018 RUEIL ATHENEE Public Classroom
June
04 Jun - 06 Jun, 2018 LYON PART DIEU Public Classroom
04 Jun - 06 Jun, 2018 RUEIL ATHENEE Public Classroom
06 Jun - 08 Jun, 2018 Zwolle (Grote Voort 291) Public Classroom
06 Jun - 08 Jun, 2018 Nieuwegein (Iepenhoeve 5) Public Classroom
06 Jun - 08 Jun, 2018 Groningen (Helperpark 296) Public Classroom
11 Jun - 13 Jun, 2018 RUEIL ATHENEE Public Classroom
12 Jun - 15 Jun, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
13 Jun - 15 Jun, 2018 Apeldoorn (Soerenseweg 73) Public Classroom
18 Jun - 20 Jun, 2018 Amsterdam (Kingsfordweg 43) Public Classroom
25 Jun - 28 Jun, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
25 Jun - 27 Jun, 2018 Rotterdam (Barbizonlaan 25) Public Classroom
25 Jun - 27 Jun, 2018 RUEIL ATHENEE Public Classroom
July
02 Jul - 05 Jul, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
02 Jul - 04 Jul, 2018 LYON PART DIEU Public Classroom
02 Jul - 04 Jul, 2018 LILLE EURATECHNOLOGIE Public Classroom
02 Jul - 04 Jul, 2018 RUEIL ATHENEE Public Classroom
09 Jul - 11 Jul, 2018 RUEIL ATHENEE Public Classroom
23 Jul - 25 Jul, 2018 RUEIL ATHENEE Public Classroom
30 Jul - 02 Aug, 2018 Mechelen (Zandvoortstraat 1) Public Classroom
August
20 Aug - 22 Aug, 2018 RUEIL ATHENEE Public Classroom
27 Aug - 29 Aug, 2018 LYON PART DIEU Public Classroom
27 Aug - 29 Aug, 2018 RUEIL ATHENEE Public Classroom
September
03 Sep - 05 Sep, 2018 RUEIL ATHENEE Public Classroom
10 Sep - 12 Sep, 2018 RUEIL ATHENEE Public Classroom
17 Sep - 19 Sep, 2018 LYON PART DIEU Public Classroom
24 Sep - 26 Sep, 2018 RUEIL ATHENEE Public Classroom
October
01 Oct - 03 Oct, 2018 RUEIL ATHENEE Public Classroom
08 Oct - 10 Oct, 2018 RUEIL ATHENEE Public Classroom
15 Oct - 17 Oct, 2018 LYON PART DIEU Public Classroom
22 Oct - 24 Oct, 2018 LILLE EURATECHNOLOGIE Public Classroom
22 Oct - 24 Oct, 2018 RUEIL ATHENEE Public Classroom
November
05 Nov - 07 Nov, 2018 RUEIL ATHENEE Public Classroom
12 Nov - 14 Nov, 2018 LYON PART DIEU Public Classroom
12 Nov - 14 Nov, 2018 RUEIL ATHENEE Public Classroom
26 Nov - 28 Nov, 2018 RUEIL ATHENEE Public Classroom
December
03 Dec - 05 Dec, 2018 RUEIL ATHENEE Public Classroom
10 Dec - 12 Dec, 2018 LYON PART DIEU Public Classroom
10 Dec - 12 Dec, 2018 RUEIL ATHENEE Public Classroom
17 Dec - 19 Dec, 2018 RUEIL ATHENEE Public Classroom
All course dates
Date & Location Language Ver
August
28 Aug - 30 Aug, 2017 København (Hvidovre) Public Classroom
29 Aug - 31 Aug, 2017 Global Knowledge Ireland Public Classroom
29 Aug - 31 Aug, 2017
Virtual Training
Virtual & Classroom Learning
Guaranteed Event 29 Aug - 31 Aug, 2017 Wokingham Public Classroom
Guaranteed Event 29 Aug - 31 Aug, 2017
Virtual Training
Virtual & Classroom Learning
September
Guaranteed Event 06 Sep - 08 Sep, 2017 London - Old Broad Street Public Classroom
Guaranteed Event 06 Sep - 08 Sep, 2017
Virtual Training
Virtual & Classroom Learning
Guaranteed Event 18 Sep - 20 Sep, 2017 London - Old Broad Street Public Classroom
Guaranteed Event 18 Sep - 20 Sep, 2017
Virtual Training
Virtual & Classroom Learning
18 Sep - 20 Sep, 2017 Leeds Public Classroom
Guaranteed Event 25 Sep - 27 Sep, 2017 Wokingham Public Classroom
Guaranteed Event 25 Sep - 27 Sep, 2017
Virtual Training
Virtual & Classroom Learning
October
02 Oct - 04 Oct, 2017 København (Hvidovre) Public Classroom
04 Oct - 06 Oct, 2017 London - Old Broad Street Public Classroom
04 Oct - 06 Oct, 2017
Virtual Training
Virtual & Classroom Learning
09 Oct - 11 Oct, 2017 Wokingham Public Classroom
09 Oct - 11 Oct, 2017
Virtual Training
Virtual & Classroom Learning
16 Oct - 18 Oct, 2017 Birmingham Public Classroom
16 Oct - 18 Oct, 2017 London - Old Broad Street Public Classroom
16 Oct - 18 Oct, 2017
Virtual Training
Virtual & Classroom Learning
23 Oct - 25 Oct, 2017 Wokingham Public Classroom
23 Oct - 25 Oct, 2017
Virtual Training
Virtual & Classroom Learning
23 Oct - 25 Oct, 2017 Leeds Public Classroom
30 Oct - 01 Nov, 2017 København (Hvidovre) Public Classroom
November
06 Nov - 08 Nov, 2017 London - Old Broad Street Public Classroom
06 Nov - 08 Nov, 2017
Virtual Training
Virtual & Classroom Learning
13 Nov - 15 Nov, 2017 Wokingham Public Classroom
13 Nov - 15 Nov, 2017
Virtual Training
Virtual & Classroom Learning
13 Nov - 15 Nov, 2017 Manchester Public Classroom
20 Nov - 22 Nov, 2017 Global Knowledge Ireland Public Classroom
20 Nov - 22 Nov, 2017
Virtual Training
Virtual & Classroom Learning
20 Nov - 22 Nov, 2017 London - Old Broad Street Public Classroom
20 Nov - 22 Nov, 2017
Virtual Training
Virtual & Classroom Learning
20 Nov - 22 Nov, 2017 Leeds Public Classroom
27 Nov - 29 Nov, 2017 København (Hvidovre) Public Classroom
December
04 Dec - 06 Dec, 2017 Wokingham Public Classroom
04 Dec - 06 Dec, 2017 London - Old Broad Street Public Classroom
04 Dec - 06 Dec, 2017
Virtual Training
Virtual & Classroom Learning
04 Dec - 06 Dec, 2017 Southampton Public Classroom
04 Dec - 06 Dec, 2017 Leeds Public Classroom
18 Dec - 20 Dec, 2017 London - Old Broad Street Public Classroom
18 Dec - 20 Dec, 2017
Virtual Training
Virtual & Classroom Learning
January
03 Jan - 05 Jan, 2018 Leeds Public Classroom
03 Jan - 05 Jan, 2018 Wokingham Public Classroom
03 Jan - 05 Jan, 2018 Birmingham Public Classroom
03 Jan - 05 Jan, 2018 London - Old Broad Street Public Classroom
03 Jan - 05 Jan, 2018
Virtual Training
Virtual & Classroom Learning
15 Jan - 17 Jan, 2018 London - Old Broad Street Public Classroom
15 Jan - 17 Jan, 2018 Wokingham Public Classroom
15 Jan - 17 Jan, 2018
Virtual Training
Virtual & Classroom Learning
29 Jan - 31 Jan, 2018 London - Old Broad Street Public Classroom
29 Jan - 31 Jan, 2018
Virtual Training
Virtual & Classroom Learning
29 Jan - 31 Jan, 2018 Southampton Public Classroom
February
12 Feb - 14 Feb, 2018 Leeds Public Classroom
12 Feb - 14 Feb, 2018 London - Old Broad Street Public Classroom
12 Feb - 14 Feb, 2018 Wokingham Public Classroom
12 Feb - 14 Feb, 2018
Virtual Training
Virtual & Classroom Learning
26 Feb - 28 Feb, 2018 London - Old Broad Street Public Classroom
26 Feb - 28 Feb, 2018
Virtual Training
Virtual & Classroom Learning
March
12 Mar - 14 Mar, 2018 London - Old Broad Street Public Classroom
12 Mar - 14 Mar, 2018
Virtual Training
Virtual & Classroom Learning
19 Mar - 21 Mar, 2018 Wokingham Public Classroom
19 Mar - 21 Mar, 2018
Virtual Training
Virtual & Classroom Learning
26 Mar - 28 Mar, 2018 London - Old Broad Street Public Classroom
26 Mar - 28 Mar, 2018
Virtual Training
Virtual & Classroom Learning
26 Mar - 28 Mar, 2018 Leeds Public Classroom
26 Mar - 28 Mar, 2018 Manchester Public Classroom
April
09 Apr - 11 Apr, 2018 London - Old Broad Street Public Classroom
18 Apr - 20 Apr, 2018 Wokingham Public Classroom
23 Apr - 25 Apr, 2018 London - Old Broad Street Public Classroom
23 Apr - 25 Apr, 2018 Leeds Public Classroom
May
09 May - 11 May, 2018 London - Old Broad Street Public Classroom
14 May - 16 May, 2018 Wokingham Public Classroom
21 May - 23 May, 2018 London - Old Broad Street Public Classroom
21 May - 23 May, 2018 Leeds Public Classroom
June
04 Jun - 06 Jun, 2018 London - Old Broad Street Public Classroom
11 Jun - 13 Jun, 2018 Wokingham Public Classroom
18 Jun - 20 Jun, 2018 London - Old Broad Street Public Classroom

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