ITIL ® Foundation Package (Course & Certification)

Course information
Price: € 1,799.00 Excl. VAT
Day(s): 4
Course Code: ILFN
GTC: 24 Incl. VAT

Overview

Nederlands:

Goed functionerende informatiesystemen zijn essentieel voor de bedrijfsvoering van organisaties. ITIL ® (IT Infrastructure Library) is een methode voor het inrichten van processen voor service management, die kan worden ingezet om de IT-dienstverlening van een organisatie te professionaliseren. Deze methode is gebaseerd op 'best practices'. Tijdens de cursus ITIL ® Foundation leert de deelnemer onder andere de basisbegrippen van ITIL ® en het belang van IT-infrastructuur en IT-dienstverlening voor organisaties.

Engels:

Learn about process improvements, benefits, and challenges of ITIL ®, and get your ITIL ® Foundation certification. In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations.Upon completing this course, you'll be well positioned to successfully complete the associated ITIL ® exam required for entry into the future ITIL ® intermediate-level training courses.

ITIL ® covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL ® Foundation exam will be offered on the last day of class.

Pre-Requisites

Familiarity with IT terminology and IT-related work experience are recommended.

Content

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL ® Introduction

  • Good practices
  • Ease ITIL ® adoption
  • ITIL ® qualification scheme, bodies, and certifications

3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

8. Exam-Taking Tips

  • Important techniques to help you pass your exam

9. Exam Review

10. Exam

Objectives

What You'll Learn
  • Key concepts of ITIL ®
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL ® to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Be prepared for the ITIL ® Foundation Certificate exam

Target Audience

Nederlands:

Professionals die betrokken zijn met het beheer, de organisatie en de optimalisatie van de activiteiten van de processen in een IT serviceorganisatie. De doelgroep bestaat uit iedereen die hun IT Service Management vaardigheden naar de nieuwste inzichten willen ontwikkelen.

Engels:

Anyone seeking ITIL ® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Certification

This course prepares for the 'ITIL ® Foundation' certification.

Follow on Courses

Schedule
Course Details
Guaranteed Event 26 Jun - 29 Jun, 2017 Mechelen (Zandvoortstraat 1)
Guaranteed Event 26 Jun - 28 Jun, 2017 Zoetermeer (Centrum West 21)
26 Jun - 28 Jun, 2017 RUEIL ATHENEE (FR)
26 Jun - 28 Jun, 2017
Virtual Training
(FR)
03 Jul - 05 Jul, 2017 RUEIL ATHENEE (FR)
03 Jul - 05 Jul, 2017
Virtual Training
(FR)
03 Jul - 05 Jul, 2017 RUEIL ATHENEE

Key to symbols -

All course dates
Date & Location Language Ver Delivery Method
June
Guaranteed Event 26 Jun - 29 Jun, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
Guaranteed Event 26 Jun - 28 Jun, 2017 Zoetermeer (Centrum West 21) Public Classroom
26 Jun - 28 Jun, 2017 RUEIL ATHENEE FR Public Classroom
26 Jun - 28 Jun, 2017
Virtual Training
FR Virtual & Classroom Learning
July
03 Jul - 05 Jul, 2017 RUEIL ATHENEE FR Public Classroom
03 Jul - 05 Jul, 2017
Virtual Training
FR Virtual & Classroom Learning
03 Jul - 05 Jul, 2017 RUEIL ATHENEE Public Classroom
Guaranteed Event 05 Jul - 07 Jul, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
17 Jul - 20 Jul, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
Guaranteed Event 19 Jul - 21 Jul, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
24 Jul - 26 Jul, 2017 LYON PART DIEU Public Classroom
24 Jul - 26 Jul, 2017 RUEIL ATHENEE Public Classroom
August
07 Aug - 09 Aug, 2017 RUEIL ATHENEE Public Classroom
09 Aug - 11 Aug, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
16 Aug - 18 Aug, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
21 Aug - 24 Aug, 2017 Brussel City Centre (Avenue Louise 65) Public Classroom
30 Aug - 01 Sep, 2017 RUEIL ATHENEE Public Classroom
September
04 Sep - 06 Sep, 2017 LYON PART DIEU Public Classroom
04 Sep - 06 Sep, 2017 Zoetermeer (Centrum West 21) Public Classroom
04 Sep - 06 Sep, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
04 Sep - 06 Sep, 2017 LILLE EURATECHNOLOGIE Public Classroom
06 Sep - 08 Sep, 2017 RUEIL ATHENEE Public Classroom
11 Sep - 13 Sep, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
18 Sep - 21 Sep, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
18 Sep - 20 Sep, 2017 RUEIL ATHENEE Public Classroom
20 Sep - 22 Sep, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
25 Sep - 27 Sep, 2017 Zwolle (Grote Voort 291) Public Classroom
25 Sep - 27 Sep, 2017 RUEIL ATHENEE Public Classroom
October
02 Oct - 04 Oct, 2017 Zoetermeer (Centrum West 21) Public Classroom
02 Oct - 04 Oct, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
02 Oct - 04 Oct, 2017 RUEIL ATHENEE Public Classroom
09 Oct - 12 Oct, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
11 Oct - 13 Oct, 2017 LYON PART DIEU Public Classroom
11 Oct - 13 Oct, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
11 Oct - 13 Oct, 2017 Eindhoven (Evoluon Noord Brabantlaan 1) Public Classroom
11 Oct - 13 Oct, 2017 Maastricht (Forum 100) Public Classroom
11 Oct - 13 Oct, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
16 Oct - 18 Oct, 2017 RUEIL VICTOR HUGO Public Classroom
23 Oct - 25 Oct, 2017 Zwolle (Grote Voort 291) Public Classroom
23 Oct - 25 Oct, 2017 Groningen (Helperpark 296) Public Classroom
30 Oct - 01 Nov, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
November
06 Nov - 08 Nov, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
06 Nov - 08 Nov, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
08 Nov - 10 Nov, 2017 LYON PART DIEU Public Classroom
08 Nov - 10 Nov, 2017 RUEIL ATHENEE Public Classroom
13 Nov - 15 Nov, 2017 RUEIL ATHENEE Public Classroom
13 Nov - 15 Nov, 2017 LILLE EURATECHNOLOGIE Public Classroom
20 Nov - 23 Nov, 2017 Mechelen (Zandvoortstraat 1) Public Classroom
20 Nov - 22 Nov, 2017 Groningen (Helperpark 296) Public Classroom
20 Nov - 22 Nov, 2017 Zwolle (Grote Voort 291) Public Classroom
20 Nov - 22 Nov, 2017 Eindhoven (Evoluon Noord Brabantlaan 1) Public Classroom
20 Nov - 22 Nov, 2017 Maastricht (Forum 100) Public Classroom
20 Nov - 22 Nov, 2017 RUEIL ATHENEE Public Classroom
29 Nov - 01 Dec, 2017 Amsterdam (Kingsfordweg 43) Public Classroom
December
04 Dec - 06 Dec, 2017 Apeldoorn (Soerenseweg 73) Public Classroom
04 Dec - 06 Dec, 2017 Nieuwegein (Iepenhoeve 5) Public Classroom
06 Dec - 08 Dec, 2017 LYON PART DIEU Public Classroom
11 Dec - 14 Dec, 2017 Brussel City Centre (Avenue Louise 65) Public Classroom
11 Dec - 13 Dec, 2017 Zoetermeer (Centrum West 21) Public Classroom
11 Dec - 13 Dec, 2017 Rotterdam (Barbizonlaan 25) Public Classroom
11 Dec - 13 Dec, 2017 RUEIL ATHENEE Public Classroom
18 Dec - 20 Dec, 2017 Zwolle (Grote Voort 291) Public Classroom
18 Dec - 20 Dec, 2017 Drachten (Amperelaan 1c) Public Classroom
20 Dec - 22 Dec, 2017 RUEIL ATHENEE Public Classroom
27 Dec - 29 Dec, 2017 RUEIL ATHENEE Public Classroom
All course dates
Date & Location Language Ver
June
26 Jun - 28 Jun, 2017
Virtual Training
Virtual Learning
Guaranteed Event 26 Jun - 28 Jun, 2017 London - Dukes House Public Classroom
Guaranteed Event 26 Jun - 28 Jun, 2017
Virtual Training
Virtual & Classroom Learning
July
Guaranteed Event Late Availability 03 Jul - 05 Jul, 2017 Wokingham Public Classroom
Guaranteed Event Late Availability 03 Jul - 05 Jul, 2017
Virtual Training
Virtual & Classroom Learning
03 Jul - 05 Jul, 2017 Birmingham Public Classroom
Guaranteed Event 12 Jul - 14 Jul, 2017 London - Old Broad Street Public Classroom
Guaranteed Event 12 Jul - 14 Jul, 2017
Virtual Training
Virtual & Classroom Learning
24 Jul - 26 Jul, 2017 London - Old Broad Street Public Classroom
24 Jul - 26 Jul, 2017
Virtual Training
Virtual & Classroom Learning
24 Jul - 26 Jul, 2017 Manchester - Embankment Business Park Public Classroom
31 Jul - 02 Aug, 2017 Wokingham Public Classroom
31 Jul - 02 Aug, 2017
Virtual Training
Virtual & Classroom Learning
August
07 Aug - 09 Aug, 2017 Leeds Public Classroom
07 Aug - 09 Aug, 2017 London - Old Broad Street Public Classroom
07 Aug - 09 Aug, 2017
Virtual Training
Virtual & Classroom Learning
21 Aug - 23 Aug, 2017 London - Old Broad Street Public Classroom
21 Aug - 23 Aug, 2017
Virtual Training
Virtual & Classroom Learning
28 Aug - 30 Aug, 2017 København (Hvidovre) Public Classroom
29 Aug - 31 Aug, 2017 Global Knowledge Ireland Public Classroom
29 Aug - 31 Aug, 2017
Virtual Training
Virtual & Classroom Learning
29 Aug - 31 Aug, 2017 Manchester - Embankment Business Park Public Classroom
29 Aug - 31 Aug, 2017 Wokingham Public Classroom
29 Aug - 31 Aug, 2017
Virtual Training
Virtual & Classroom Learning
September
06 Sep - 08 Sep, 2017 London - Old Broad Street Public Classroom
06 Sep - 08 Sep, 2017
Virtual Training
Virtual & Classroom Learning
18 Sep - 20 Sep, 2017 London - Old Broad Street Public Classroom
18 Sep - 20 Sep, 2017
Virtual Training
Virtual & Classroom Learning
18 Sep - 20 Sep, 2017 Leeds Public Classroom
25 Sep - 27 Sep, 2017 Wokingham Public Classroom
25 Sep - 27 Sep, 2017
Virtual Training
Virtual & Classroom Learning
October
02 Oct - 04 Oct, 2017 København (Hvidovre) Public Classroom
04 Oct - 06 Oct, 2017 London - Old Broad Street Public Classroom
04 Oct - 06 Oct, 2017
Virtual Training
Virtual & Classroom Learning
09 Oct - 11 Oct, 2017 Wokingham Public Classroom
09 Oct - 11 Oct, 2017
Virtual Training
Virtual & Classroom Learning
16 Oct - 18 Oct, 2017 Birmingham Public Classroom
16 Oct - 18 Oct, 2017 London - Old Broad Street Public Classroom
16 Oct - 18 Oct, 2017
Virtual Training
Virtual & Classroom Learning
23 Oct - 25 Oct, 2017 Wokingham Public Classroom
23 Oct - 25 Oct, 2017
Virtual Training
Virtual & Classroom Learning
23 Oct - 25 Oct, 2017 Leeds Public Classroom
30 Oct - 01 Nov, 2017 København (Hvidovre) Public Classroom
November
06 Nov - 08 Nov, 2017 London - Old Broad Street Public Classroom
06 Nov - 08 Nov, 2017
Virtual Training
Virtual & Classroom Learning
13 Nov - 15 Nov, 2017 Manchester Public Classroom
13 Nov - 15 Nov, 2017 Wokingham Public Classroom
13 Nov - 15 Nov, 2017
Virtual Training
Virtual & Classroom Learning
20 Nov - 22 Nov, 2017 Global Knowledge Ireland Public Classroom
20 Nov - 22 Nov, 2017
Virtual Training
Virtual & Classroom Learning
20 Nov - 22 Nov, 2017 London - Old Broad Street Public Classroom
20 Nov - 22 Nov, 2017
Virtual Training
Virtual & Classroom Learning
20 Nov - 22 Nov, 2017 Leeds Public Classroom
27 Nov - 29 Nov, 2017 København (Hvidovre) Public Classroom
December
04 Dec - 06 Dec, 2017 London - Old Broad Street Public Classroom
04 Dec - 06 Dec, 2017
Virtual Training
Virtual & Classroom Learning
04 Dec - 06 Dec, 2017 Southampton Public Classroom
04 Dec - 06 Dec, 2017 Leeds Public Classroom
04 Dec - 06 Dec, 2017 Wokingham Public Classroom
18 Dec - 20 Dec, 2017 London - Old Broad Street Public Classroom
18 Dec - 20 Dec, 2017
Virtual Training
Virtual & Classroom Learning
January
03 Jan - 05 Jan, 2018 Leeds Public Classroom
03 Jan - 05 Jan, 2018 Wokingham Public Classroom
03 Jan - 05 Jan, 2018 Birmingham Public Classroom
03 Jan - 05 Jan, 2018 London - Old Broad Street Public Classroom
03 Jan - 05 Jan, 2018
Virtual Training
Virtual & Classroom Learning
15 Jan - 17 Jan, 2018 London - Old Broad Street Public Classroom
15 Jan - 17 Jan, 2018 Wokingham Public Classroom
15 Jan - 17 Jan, 2018
Virtual Training
Virtual & Classroom Learning
29 Jan - 31 Jan, 2018 London - Old Broad Street Public Classroom
29 Jan - 31 Jan, 2018
Virtual Training
Virtual & Classroom Learning
29 Jan - 31 Jan, 2018 Southampton Public Classroom
February
12 Feb - 14 Feb, 2018 Leeds Public Classroom
12 Feb - 14 Feb, 2018 London - Old Broad Street Public Classroom
12 Feb - 14 Feb, 2018 Wokingham Public Classroom
12 Feb - 14 Feb, 2018
Virtual Training
Virtual & Classroom Learning
26 Feb - 28 Feb, 2018 London - Old Broad Street Public Classroom
26 Feb - 28 Feb, 2018
Virtual Training
Virtual & Classroom Learning
March
12 Mar - 14 Mar, 2018 London - Old Broad Street Public Classroom
12 Mar - 14 Mar, 2018
Virtual Training
Virtual & Classroom Learning
19 Mar - 21 Mar, 2018 Wokingham Public Classroom
19 Mar - 21 Mar, 2018
Virtual Training
Virtual & Classroom Learning
26 Mar - 28 Mar, 2018 London - Old Broad Street Public Classroom
26 Mar - 28 Mar, 2018
Virtual Training
Virtual & Classroom Learning
26 Mar - 28 Mar, 2018 Leeds Public Classroom
26 Mar - 28 Mar, 2018 Manchester Public Classroom

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