Lean IT Foundation
- Course Code LITF
- Duration 2 days
- Version link.aspx
Course Delivery
Additional Payment Options
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GTC 32 inc. VAT
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
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Course Delivery
This course is available in the following formats:
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Public Classroom
Traditional Classroom Learning
Request this course in a different delivery format.
Course Overview
TopLean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).
Organizational benefits are:
- Reduce costs via process efficiency
- Maximizing customer value
Benefits for employees are:
- Lean IT is complementary to other frameworks and methods such as ITIL® and Agile Scrum
- Broaden skills on process efficiency with a strong emphasis on behavior
- Employee satisfaction increases (involvement)
Course Schedule
TopTarget Audience
TopAny manager or specialist working in an IT organization can benefit from the insights provided by the qualification.
Course Objectives
TopUpon completion of the training and examination related to this qualification, a successful candidate will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT-environment. Specifically the candidate should understand:
- The principles underlying the Lean philosophy
- The importance of understanding and delivering customer value
- The way Lean looks at processes and the waste within them
- How to measure performance and the key determinants of performance
- What the organizational requirements are when implementing Lean, including the use of visual management tools
- Which behavior and attitude is necessary for Lean to be successful within an IT organization
- The DMAIC problem-solving model
- How these Lean principles can be applied within an IT organization
Course Content
Top- Introduction of Lean
- The customer
- The process
- Value stream mapping
- Performance management
- Lean visual management
- Problem solving with Kaizen
- The Lean organization and attitude
Course Prerequisites
Top- Have gained two or three years of IT-professional experience in the fields of support and maintenance and/or software development. Candidates could also be project managers or line managers in an IT organization.
Test Certification
Top- Multiple choice
- 50 questions per paper
- 25 marks required to pass (out of 50 available) - 50%
- 60 minutes duration
- Closed book.
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