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Unified Communication courses

Global Knowledge offers a wide range of Unified Communications trainings. The following chart lists an overview of our Unified Communications training by vendor.

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If you need advice about Unified Communications courses or trainings, please contact Global Knowledge at 0800/84 009 or by email to info@globalknowledge.be

 

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Key

  • Public Classroom
  • Company Event
  • Virtual & Classroom Learning
  • Class Connect
  • e-Learning

Avaya

Contact Center

Voice
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)

Messaging

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

Voice
IP Office Technical Basic Implementation Workshop (10S00005K)

Unified Communication

Voice
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager and Admin (5U00051K)
Avaya Communication Server (CS) 1000 7.0 System Administration and Management (6351C)
Avaya Communication Server 1000E Release 7.0 Implementation and Upgrade (6376C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Voice
Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
Meridian 1 and Communication Server 1000 5.0 Familiarisation (0200C)
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)

Cisco

Voice
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Midmarket Acceleration - BE6000 Bootcamp (BE6000)
Implementing Cisco Collaboration Applications (CAPPS)
Cisco 360 Learning Program for CCIE Collaboration Advanced Workshop (CIEC)
Cisco Unified Customer Voice Portal Implementation v8.0 (CVPI)
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Intelligence Center (DUIC)
Implementing Cisco Multicast (MCAST)
Implementing Cisco QOS (QOS)
Midmarket Acceleration - Competatively Selling BE6000 (SCBE6K)
Midmarket Acceleration - Competatively Selling BE6000 (SCBE6K)
Administering and Deploying Cisco Unified Contact Center Enterprise - UCCEFT (UCCEFT)
Deploying Cisco Unified Contact Center Express (UCCXD)
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

Global Knowledge

Voice
Enhanced Cisco Presence with Microsoft Foundation (ECPMF)
Implementing Voice over IP (GK3276)
Voice over IP Fundamentals (GK3277)

Microsoft

Skype for Business
Skype for Business End User Adoption Training (LYNC-EU)
Core Solutions of Microsoft Skype for Business 2015 (M20334)
Deploying Voice Workloads for Skype for Business Online and Server 2015 (M40409)