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Unified Communication courses

Global Knowledge offers a wide range of Unified Communications trainings. The following chart lists an overview of our Unified Communications training by vendor.


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Contact Center

Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)


Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

IP Office Platform Basic Integration and Configuration (7720C)

Unified Communication

CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager and Admin (5U00051K)
Avaya Communication Server (CS) 1000 7.0 System Administration and Management (6351C)
Avaya Communication Server 1000E Release 7.0 Implementation and Upgrade (6376C)
Integration of Avaya Aura® Core Components (7120C)
Integrating Avaya Aura® Communication Applications (7130C)
Integrating Equinox™ Solution with Avaya Aura® Collaboration Applications (7140C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Aura® Advanced Communication Applications (7230C)
Supporting Avaya Equinox Solution with Avaya Aura ® Collaboration Applications (7240C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Meridian 1 and Communication Server 1000 5.0 Familiarisation (0200C)
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)


Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Midmarket Acceleration - BE6000 Bootcamp (BE6000)
Implementing Cisco Collaboration Applications (CAPPS)
Cisco 360 Learning Program for CCIE Collaboration Advanced Workshop (CIEC)
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Intelligence Center (DUIC)
Implementing Cisco Multicast (MCAST)
Implementing Cisco QOS (QOS)
Upgrading to CUCM 10.x (UC10UP)
Administering and Deploying Cisco Unified Contact Center Enterprise - UCCEFT (UCCEFT)
Deploying Cisco Unified Contact Center Express (UCCXD)
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)


Skype for Business
Skype for Business End User Adoption Training (LYNC-EU)
Core Solutions of Microsoft Skype for Business 2015 (M20334)
Deploying Voice Workloads for Skype for Business Online and Server 2015 (M40409)