IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals
- Course Code TP370G
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
-
Class Connect HD
Connect to a class in HD
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
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Course Overview
TopCourse Schedule
TopTarget Audience
TopCourse Objectives
Top- Describe the logical representation of assets and configuration items
- Create and specify Configuration Items manually or through promotion, or import
- Verify IT configurations through Configuration Item audit
- Articulate how IBM SmartCloud Control Desk support Service Asset Management
- Create and implement automated changes from response plans
- Perform impact analysis, schedule, and authorize changes
- Understand how IBM SmartCloud Control Desk supports the Release Management Process
- Perform mass updates of software from the Definitive Medial Library
Course Content
TopDay 1:
- IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
- Organization of Configuration Item information
- Configuration Management Fundamentals
Day 2:
- Change Management Processes, Roles and Responsibilities
- Change Management Fundamentals
- Advanced Change Processing
Day 3:
- Release Management Fundmentals
- Loading and promoting CIs Overview
Course Prerequisites
TopYou should have:
- Familiarity with the ITIL Service Management processes
- Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course
- TP370G
- IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals
- Storage
- TP370G | IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals | Training Course | IBM.
- IBM