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ITIL ® Courses

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ITIL ® is the international de facto standard for best practices in IT Service Management.
Global Knowledge offers as the largest independent IT training provider, an extensive series of ITIL ® training courses and training, from basic 'awareness' training to implement programs.

Global Knowledge also offers courses, workshops and seminars so you and your team learn how to put the ITIL ® theory into practice with the help of the own ITIL ® in Action 'training. Every ITIL ® courses, training, workshop or seminar at Global Knowledge can help you, if desired, for your ITIL ® Service Management certification.

Global Knowledge provides ITIL ® courses, training and education in its own course locations in Mechelen, Gent and Brussels.

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What does ITIL ® stand for?

ITIL ® stands for Information Technology Infrastructure Library and is created from a collection of best practices in the field of IT services are found.
ITIL provides a systematic approach to the delivery of the desired quality of IT services. It gives a detailed description of the (most) important processes in an IT organization and includes checklists for tasks, procedures and responsibilities that any organization can use as a basis for tailoring to their own business needs. The broad coverage of the ITIL ® material makes it possible to deduce new improvement goals for the IT organization to deduce. This allows the organization to grow and mature.
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ITIL ® provides structure and clarity in responsibilities

The result of using ITIL ® process implementation is similar to an ISO 9000 certification for companies outside of the ICT industry in which all parts of the organization are described and in a certain hierarchy in terms of authority and responsibility are arranged. For IT service organizations, a specific ISO standard developed the ISO / IEC 20000.

Especially ITIL ® closely follows the requirements set by the ISO / IEC 20000 certification. Besides structure and clarity of powers and responsibilitieITIL_schemas provides the following benefits for ITIL ® service management within your organization:

The (intended) benefits of ITIL ® are:

ITIL ® ensures alignment between business and IT
ITIL ® makes the better quality of your service is guaranteed
ITIL ® increases productivity
ITIL ® brings the level of service to a higher level
ITIL ® provides cost control and reduction
ITIL ® provides a more efficient and effective information
ITIL ® provides structure and clarity (standardization) in powers and responsibilities.

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ITIL ® Certifications

To achieve the above objectives, Global Knowledge offers a complete portfolio of ITIL ®. Global Knowledge offers certifications for ITIL ®, but also courses, trainings and exams for ITIL ®  certification. 

ITIL ®

Click here for the matching  ITIL ® certifications

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ITIL_in_Action_shuttleITIL ® in action

If you have successfully obtained your ITIL ® certification and are equipped with many ITIL ® theory, practice exercises, etc.  afterwards often the question rises: "How can I use my knowledge into practice?"

It appears to be very difficult to apply what you lhave learned directly in to practice. For this issue we therefore refer to ITIL ® in Action courses. These courses give you insight into how ITIL ® is in relation to you and your work and offer you practical skills, hands-on case studies and exercises which you can use the tools and techniques that you can use in your work.

Here you can find more information about ITIL ® in action

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Need advice?

If you have any questions about ITIL ® certifications or something else about ITIL ®, don’t hesitate and please contact us by calling with our free number on 0800/84 009 or e-mail to info@globalknowledge.be

We look forward to welcoming you at one of our locations at Brussels, Gent or Mechelen.


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Key

  • Public Classroom
  • Company Event
  • Virtual & Classroom Learning
  • Class Connect
  • e-Learning
Business Analysis
Business Analysis: Requirements Validation and Testing (GK2655)
Business Analysis: Essentials (GK2919)
Business Analysis: Requirements Development, Documentation and Management (GK2964)
ITIL® Service Lifecycle: Service Operation (Incl. Certification) (ILLCSO)
ITIL® Service Lifecycle: Service Strategy (Incl. Certification) (ILLCSS)
ITIL® Service Lifecycle: Service Transition (Incl. Certification) (ILLCST)
ITIL® Capability: Operational Support and Analysis (Incl. Certification) (ILOSA)
ITIL® Capability: Planning, Protection and Optimization (Incl. Certification) (ILPPO)
ITIL® Capability: Release, Control and Validation (Incl. Certification) (ILRCV)
ITIL® Capability: Service Offerings and Agreements (Incl. Certification) (ILSOA)
Business Process
APOLLO 13 Simulation Game (APOLLO)
ITIL® Service Lifecycle: Continual Service Improvement (Incl. Certification) (ILLCCSI)
ITIL® Managing Across the Lifecycle (Incl. Certification) (ILLCMA)
ITIL® Service Lifecycle: Service Design (Incl. Certification) (ILLCS)
ITIL® Service Lifecycle: Service Operation (Incl. Certification) (ILLCSO)
ITIL® Service Lifecycle: Service Strategy (Incl. Certification) (ILLCSS)
ITIL® Service Lifecycle: Service Transition (Incl. Certification) (ILLCST)
ITIL® Capability: Operational Support and Analysis (Incl. Certification) (ILOSA)
ITIL® Capability: Planning, Protection and Optimization (Incl. Certification) (ILPPO)
ITIL® Capability: Release, Control and Validation (Incl. Certification) (ILRCV)
ITIL® Capability: Service Offerings and Agreements (Incl. Certification) (ILSOA)
Leadership & Business Skills
ITIL® Managing Across the Lifecycle (Incl. Certification) (ILLCMA)
ITIL® Service Lifecycle: Service Design (Incl. Certification) (ILLCS)
ITIL® Service Lifecycle: Service Operation (Incl. Certification) (ILLCSO)
ITIL® Service Lifecycle: Service Strategy (Incl. Certification) (ILLCSS)
ITIL® Service Lifecycle: Service Transition (Incl. Certification) (ILLCST)
ITIL® Capability: Operational Support and Analysis (Incl. Certification) (ILOSA)
ITIL® Capability: Planning, Protection and Optimization (Incl. Certification) (ILPPO)
ITIL® Capability: Release, Control and Validation (Incl. Certification) (ILRCV)
ITIL® Capability: Service Offerings and Agreements (Incl. Certification) (ILSOA)
Systematic Troubleshooting, Kepner Tregoe Foundation (KTF)
Personal Effectiveness
Systematic Troubleshooting, Kepner Tregoe Foundation (KTF)
Service Management
APOLLO 13 Simulation Game (APOLLO)
Cobit Foundation (COBF)
ITIL® Service Lifecycle: Continual Service Improvement (Incl. Certification) (ILLCCSI)
ITIL® Managing Across the Lifecycle (Incl. Certification) (ILLCMA)
ITIL® Service Lifecycle: Service Design (Incl. Certification) (ILLCS)
ITIL® Service Lifecycle: Service Operation (Incl. Certification) (ILLCSO)
ITIL® Service Lifecycle: Service Strategy (Incl. Certification) (ILLCSS)
ITIL® Capability: Operational Support and Analysis (Incl. Certification) (ILOSA)
ITIL® Capability: Planning, Protection and Optimization (Incl. Certification) (ILPPO)
ITIL Practitioner + Examen (ILPR)
ITIL® Capability: Release, Control and Validation (Incl. Certification) (ILRCV)
ITIL® Capability: Service Offerings and Agreements (Incl. Certification) (ILSOA)
Systematic Troubleshooting, Kepner Tregoe Foundation (KTF)
Systematic Troubleshooting, Kepner Tregoe Foundation (KTF)
Lean IT Foundation (LITF)
Service Management & ITIL
APOLLO 13 Simulation Game (APOLLO)
APOLLO 13 Simulation Game (APOLLO)
ITIL ® Foundation Package (Course & Certification) (ILFN)
ITIL® Service Lifecycle: Continual Service Improvement (Incl. Certification) (ILLCCSI)
ITIL® Managing Across the Lifecycle (Incl. Certification) (ILLCMA)
ITIL® Service Lifecycle: Service Design (Incl. Certification) (ILLCS)
ITIL® Service Lifecycle: Service Operation (Incl. Certification) (ILLCSO)
ITIL® Service Lifecycle: Service Strategy (Incl. Certification) (ILLCSS)
ITIL® Service Lifecycle: Service Transition (Incl. Certification) (ILLCST)
ITIL® Capability: Operational Support and Analysis (Incl. Certification) (ILOSA)
ITIL® Capability: Planning, Protection and Optimization (Incl. Certification) (ILPPO)
ITIL® Capability: Release, Control and Validation (Incl. Certification) (ILRCV)
ITIL® Capability: Service Offerings and Agreements (Incl. Certification) (ILSOA)
Grab@Pizza Simulation game (PIZZA)