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Global Knowledge launches a new business
& leadership skills portfolio, in a free two-hour
seminar.
Discover a free sneak preview of this new
offering with hands-on practice!
Register by sending us the registration
form!
Why is communicational excellence so
important?
The skills required to be successful have evolved. In a world of
functional interdependencies, live and online communication,
internal and external customer service expectations, and business
outsourcing, interpersonal skills—or lack of them—are affecting
your individual and team performance more than ever. Of course,
realizing the importance of non-technical skills has been brewing
for a long time.
Seminal research such as that by professor Robert Kelley from
Carnegie Mellon Tepper School of Business has demonstrated clearly
that technical skills alone do not distinguish standout employees.
Competencies such as initiative and business awareness, as well as
skills in leadership, collaboration, communication, and presenting
also factor in.
It’s time to redefine skill. For today’s business professionals,
soft skills are as important as hard skills. Gone are the days of
linear thinking. It’s time to get out of your silo: having people
skills is not an option anymore; it’s a factor that directly
impacts your success.
Speaker – Michelle Moore
Global Knowledge Business Development Manager EMEA
Michelle Moore is a Learning and Development professional with
in-depth knowledge and experience in Sales, Leadership and
Communication. Michelle designs and facilitates Global
Knowledge Leadership and Business workshops on a worldwide basis
and is responsible for the development and promotion of the Global
Knowledge Leadership and Business Skills portfolio in the EMEA
region.
Agenda
- 08.30: Welcome
- 09.00: Introduction to Global
Knowledge
- Who is Global Knowledge
- Leadership & business skills portfolio: What’s New
- Session Objectives: What will can you learn
- Today’s Business Challenges
- 09.15: The challenges of effective
communication
“I wasn't a great communicator, but I communicated great things.”
(Ronald Reagan)
- What is Communication?
- Practice: How to develop an Influential Message?
- 10.00: Understanding the value of
feedback
“Courage is what it takes to stand up and speak; courage is also
what it takes to sit down and listen.” (Winston Churchill)
- What are the feedback essentials to bear in mind
- Practice: The 4-steps feedback loop
- 11.00: Questions & Answer
Related trainings
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Contact us in case you have any additional questions
+32(0)800/84.009 or info@globalknowledge.be!
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