Title

The Secret to Customer Loyalty –Leadership and Business Skills for IT Professionals

Date

Tuesday, June 19

Time

15:30 CET

Presenter

Michelle Moore

Michelle Moore is a learning and development professional with in-depth knowledge and experience in Sales, Leadership and Communication Skills.  Michelle facilitates Global Knowledge Leadership and Business workshops on a world-wide basis and is responsible for development and promotion of the Global Knowledge EMEA Leadership and Business Skills portfolio. 

Overview

Both internal and external customers have high expectations.  Meeting those expectations if no longer enough to be competitive or successful – the secret is providing memorable service that exceeds the customer’s expectations. The challenge is that every customer is unique.  They all value something different and uncovering their motivators requires exceptional communication skills.

In this one hour webinar Michelle Moore will discuss the importance of delivering memorable service and the key skills required to exceed customer expectations.

Outlines

The webinar will include the following elements:

·         Understanding Customer Expectations

·         Creating Memorable Service

·         Communication Skills for Success

·         Continually Improving

Target Audience

Anyone required to provide service to internal or external customers.

Duration

60 minutes

Language

English

Technical Requirements

Internet connection and computer speakers or headset for audio.

Registration Link

https://globalknowledgeevents.webex.com/globalknowledgeevents/onstage/g.php?t=a&d=843264189