What is ITIL?
IT Infrastructure Library (ITIL) is a
comprehensive and cohesive framework of best practices for IT
Service Management. It has now been adopted by organisations, large
and small, public and private, throughout the world. It consists of
a set of inter-related and complementary books which provide advice
and guidance on the operation and support of quality IT
services
Its focus and rationale is delivering, and
improving the quality of, business-focused IT services in a
cost-justified way.
- ITIL subjects are built around the core Service Management
areas of:
- Service Support (the more event-driven, operational
processes/functions)
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Desk function
- Service Delivery (the more cyclic, tactical processes)
- Service Level Management
- Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
Other ITIL areas are:
- Planning to Implement IT Service Management
- The Business Perspective
- ICT Infrastructure Management
- Security Management
- Application Management
ITIL can also be aligned and integrated with
other standards and frameworks, e.g. ISO20000 and COBIT.
Click here to view our ITIL
Courses
Our ITIL courses are
scheduled at our Mechelen offices, but can also be delivered as a
closed course for your organisation at any of our sites or in your
premises.
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