IT Service Management (ITIL)
Certification
The increased business reliability on IT
demands that computer systems are available and providing the
levels of service required enabling the business to compete in
today's market place. Service Management is the key to achieving
this fundamental standard, delivering a reliable, cost effective,
quality service to the customer for the benefit of the
business.
Every member of the IT department has a role
to play in the provision of IT services to their customers. This
responsibility is more acceptable if the staff acknowledge the
disciplines of service management and fully appreciate why they
have been implemented.
Please choose from the following
certifications:
ITIL Foundation Certification
The ITIL Foundation certification training program provides IT
professionals and managers with the essential skills needed to
deliver customer-centric, cost-justified, and business-driven IT
services. Our ITIL Foundation Certification Boot Camp helps IT
leaders understand ITIL terminology, processes, and innovations
that can change the way they do business.
ITIL Practitioner Certification
The three levels of ITIL Practitioner certification - Change and
Release, Support and Restore, Agree and Define - provide IT
practitioners and managers with the insight, strategy, and skills
to improve their organization, as well as the knowledge to
successfully manage the strategic and tactical aspects of ITIL
implementation.
Our ITIL Practitioner: Change and Release Management course
focuses on the implementation and management involved in achieving
control and stability within an IT infrastructure.
Our ITIL Practitioner: Support and Restore Management course
focuses on optimizing the quality of service of Incident
Management, Problem Management, and Service Desk functions.
Our ITIL Practitioner: Agree and Define Management course
explores the processes and functions of Service Level Management
and Financial Management.
ITIL Service Manager Certification
ITIL Service Manager Certification ensures that IT strategists
have the ability to plan and execute an ITIL implementation. To be
considered an ITIL Service Manager, IT professionals and
consultants must have the knowledge necessary to successfully lead
and architect an ITIL implementation or improvement project.
Our ITIL Service Manager Certification Boot Camp is an intensive
course designed to help IT Service Managers gain a deeper and more
practical understanding of ITIL processes and the key
implementation issues - both process-oriented and organizational.
Using a practical, case study-oriented setting you'll delve into
detailed process descriptions, practical implementation and
improvement issues, and organizational challenges of smooth IT
Service Management and Delivery.
For full details of all our courses, bookings call us on 0800 84
009 or email info@globalknowledge.be!