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IT Infrastructure Library™ (ITIL®) has become the international standard for best practices in IT Service Management. Our ITIL training can empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness courses, to ITIL implementation planning, to certification.

ITIL version 3.0 Recommended Training

ITIL version 3.0 Certification

The certifications are available on 3 different levels:

Foundation

The new Foundation Level remains similar to the existing course, with the same examination format, but with more focus on the Service Lifecycle phases and where the new and existing processes and functions fit within these. There is less detailed emphasis on some of the processes and methods as there are now more to cover. The Foundation certificate, as now, is a pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL Expert.

Intermediate

There are two streams here, a Lifecycle stream and a Capability stream.

• Each of the 5 Lifecycle stream courses covers one core book (thus one phase of the Service Lifecycle), and replaces the version2 Manager’s course, which covered only the two core books (Service Delivery and Service Support). The Intermediate Lifecycle certificates are each worth 3 credits towards achieving the ITIL Diploma.
• Each of the 4 Capability stream courses covers a set of processes, similar to a version2 clustered practitioner course. The Intermediate Capability certificates are each worth 4 credits towards achieving the ITIL Diploma.

There is also a course available called Managing Across The Lifecycle (worth 5 credits) which consolidates knowledge of the Service Lifecycle and is taken once you have achieved 17 points.

Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL Expert (without further examinations)!

Higher

This level is still being developed, but may well consist of achievement in something other than ITIL examinations, such a recognition from others based on a body of work, or amount of practical experience.

Helpful information

What about existing version 2.0 courses – do they count as credits?

• Yes, each V2 qualification gained counts towards the 22 credits required for the ITIL Diploma.
• You will need to talk with your training provider about the exact credits gained, especially regarding single and clustered practitioner courses

The following information can be used as a guide:

• A V2 Foundation will be worth 1.5 credits rather than 2. A V3 Bridge (conversion) course and examination worth 0.5 credits will be available to bridge this gap.
• V2 Practitioner single courses will be worth 1 credit each, and Clustered Practitioners courses 3.75 credits each.
• The V2 Manager’s Certificate will be worth 15 credit (i.e. the same as 5 Service Lifecycle courses of 3 credits each)
• There will also be a V3 Manager’s Bridge course/exam worth 5 points to allow people with Manager’s certificates to gain the diploma (without having to sit additional Capability courses)

ITIL version 3.0 Certification flow

For information on ITIL courses, certification, dates, consult us on +32 800 84 009 or info@globalknowledge.be!