IT Best Practice Training Course Portfolio

ITIL® adoption reduces costs and improves IT performance and quality for most. A significant survey of companies of all sizes seeking an ROI through ITIL® reported that 88% of ITIL® adopters met, or almost met, their cost savings expectations. Regarding performance and quality improvement targets 57% met or exceeded targets, and 43% almost met targets. 18% reported that ITIL® gave them a competitive advantage, and since by definition not everyone can possess competitive advantage, this is significant.

Breadth and depth of courses – Global Knowledge offers a complete and integrated portfolio of accredited and bespoke ITIL® courses covering awareness, foundation, practitioner and management level training.

Proven Implementation experience of instructors – Each instructor has a minimum of 10 years proven implementation experience, which is maintained by delivering a combination of training and consultancy assignments.

Pass rates – Global Knowledge's experience, of being involved with the examination process since the introduction of the courses, ensures that delegates receive the best examination preparation. This includes: mock papers marked in accordance with ISEB/EXIN guidelines, revision guidelines, and hints and tips on answering exam questions. As a result our pass rates have been consistently above the average for each accredited course since their introduction.

ITIL Training & Certification

Our ITIL courses are scheduled at our Mechelen offices, but can also be delivered as a closed course for your organisation at any of our sites or in your premises.